All orders, with the exception of custom orders are shipped within 2 days via UPS or USPS. When your order ships, you will receive a notification with a tracking number and shipping method. We are unable to ship international orders at this time.
WARM ME’s are considered personal comfort products and all sales are final. TOKENS, CLASSICS & FAVORITE THINGS are returnable or exchangeable within 14 days of receipt as long as they are in original condition (CLASSICS must be unworn) which will be determined by us upon receiving the product. Items returned after 14 days will receive merchandise credit only. Sale items are final sale and may not be returned. If you wish to return or exchange an item, please use the “CONTACT” link at the top of the page and provide your order number, name of product and reason for return. Please give us 24-48 hours to respond. Your satisfaction with our products is our first priority. If for any reason you are unhappy with your purchase, please contact us and we will do our best to make it right.
We know you have many options when it comes to where you shop, and we are thrilled that you have chosen Olive U!