Shipping & Returns

All orders,  excluding custom items, are shipped within 2 days via UPS or USPS. You'll receive a notification with a tracking number and shipping method once your order is on its way. Please note that at this time, we are unable to fulfill international orders.

RETURNS

Warm Me pillows are considered personal care products, and all sales are considered final. Tokes and Classics may be returned or exchanged within 14 days of receipt, provided they are in their original condition (Classics must be unworn). The condition of the returned items will be assessed by us upon receipt. Items returned after 14 days will receive merchandise credit only. Sale items are final sale and cannot be returned.

To start a return or exchange, please use the “Connect” link at the top of the page and include your order number, product name, and reason for return. Please allow 24-48 hours for us to respond. If you're dissatisfied with your purchase for any reason, please get in touch, and we'll work to resolve the issue. At Olive U, we want you to be completely satisfied with your purchase!

Thank you for choosing to shop with us.